Store: Frequently Asked Questions

Shipping

  • Merchandise will be shipped within two days of purchase. Shipments may take 7-10 business days to arrive.

Return Policy

  • All web and in-store purchases, returns, and exchanges will be handled by the Science Museum’s Explore Store. See your order confirmation email for return policies and procedures.
  • Customers have up to 60 days from the date of purchase to return or exchange the products.
    • Proof of purchase is required for a full refund.
    • Returns without proof of purchase will receive a store credit in the amount of the item's sale price.
  • All merchandise returns must be sent postpaid to the Explore Store at the address posted below:

Science Museum of MN
Attn: Explore Store - Returns
120 West Kellogg Boulevard
Saint Paul, MN 55102

A packing list and a copy of your receipt must be enclosed. If you have additional questions about our return policies, please contact store@smm.org or (651) 221-9414.

  • Returns/exchanges may also be done at the Explore Store. The Science Museum will provide vouchers that will cover up to an hour of parking in the Science Museum ramp.

Where is the Explore Store located?

  • The Science Museum’s Explore Store is located in the Lobby of the Science Museum of Minnesota at 120 West Kellogg Boulevard, Saint Paul, MN 55102

Who do I contact?

  • Please contact store@smm.org with any questions about our products, exchanges, and returns. You may also contact us by phone at (651) 221-9414.

Customer service hours of operation:
Sunday- Wednesday from 10 a.m.- 5 p.m. CST
Thursday- Saturday from 10 a.m.- 9 p.m. CST

Are the Thunder Lizard hoodies coming back?

  • Yes, you can still get your hands on the vintage sweatshirts in both adult and children's sizes 

How do I get the new apparel?

  • All products will be available online on Monday, June 24 at smm.org/store.  We’ll also carry a limited supply in our Explore Store starting at 10 a.m. on June 24, 2019.

Can I use a museum gift card to purchase a shirt?

  • Yes, you can redeem Science Museum gift cards in person at the Explore Store.

Do members get a discount?

  • Yes! Make sure to check your weekly member emails for the promotional code. (And don’t forget, members receive a 10% discount on Explore Store purchases year-round!)

Can I use a museum gift card to purchase a shirt?

  • Yes, you can redeem Science Museum gift cards in person at the Explore Store.

Where can I find apparel sizing charts?

  • Sizing charts are available on the individual product pages or you can find them all here.
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