Online Store: Frequently Asked Questions

Shipping

  • Orders are packaged and shipped weekly, expect a 3-5 business delay in processing your order. Shipments may take 7-10 business days to arrive after the order has been processed.

Return Policy

  • All web and in-store purchases, returns, and exchanges will be handled by the Science Museum’s Explore Store. See your order confirmation email for return policies and procedures.
  • Customers have up to 60 days from the date of purchase to return or exchange the products.
    • Proof of purchase is required for a full refund.
    • Returns without a proof of purchase will receive a store credit in the amount of the item's sale price.
  • An extension of the 60 days for returns will be honored due to the museum closure.
  • All merchandise returns must be sent postpaid to the Explore Store at the address posted below:

Science Museum of MN
Attn: Explore Store - Returns
120 West Kellogg Boulevard
Saint Paul, MN 55102

A packing list and a copy of your receipt must be enclosed. If you have additional questions about our return policies, please contact store@smm.org or (651) 221-9414.

Where is the Explore Store located?

  • The Science Museum’s Explore Store is located in the lobby of the Science Museum of Minnesota at 120 West Kellogg Boulevard, Saint Paul, MN 55102
  • You can visit the Explore Store without paying museum admission during normal museum hours.

Who do I contact?

  • Please contact store@smm.org with any questions about our products, exchanges, and returns.

  • Customer service hours are limited during the museum closure. We will respond to you as soon as possible.

Can I use a museum gift card to make a purchase?

  • Yes, you can purchase and redeem Science Museum gift cards in person at the Explore Store.
  • Gift cards can be purchased online but cannot currently be applied to online purchases.

Do Members get a discount?

  • Yes! Check your weekly member emails for any promotional codes or sales. (And don’t forget, members receive a 10% discount on Explore Store purchases year-round!)
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