- Orders are packaged and shipped weekly, expect a 3-5 business delay in processing your order. Shipments may take 7-10 business days to arrive after the order has been processed.
- All web and in-store purchases, returns, and exchanges will be handled by the Science Museum’s Explore Store. See your order confirmation email for return policies and procedures.
- Customers have up to 60 days from the date of purchase to return or exchange the products.
- Proof of purchase is required for a full refund.
- Returns without a proof of purchase will receive a store credit in the amount of the item's sale price.
- An extension of the 60 days for returns will be honored due to the museum closure.
- All merchandise returns must be sent postpaid to the Explore Store at the address posted below:
Science Museum of MN
Attn: Explore Store - Returns
120 West Kellogg Boulevard
Saint Paul, MN 55102
A packing list and a copy of your receipt must be enclosed. If you have additional questions about our return policies, please contact firstname.lastname@example.org or (651) 221-9414.
Where is the Explore Store located?
- The Science Museum’s Explore Store is located in the lobby of the Science Museum of Minnesota at 120 West Kellogg Boulevard, Saint Paul, MN 55102
- You can visit the Explore Store without paying museum admission during normal museum hours.
Who do I contact?
Please contact email@example.com with any questions about our products, exchanges, and returns.
- Customer service hours are limited during the museum closure. We will respond to you as soon as possible.
Can I use a museum gift card to make a purchase?
- Yes, you can purchase and redeem Science Museum gift cards in person at the Explore Store.
- Gift cards can be purchased online but cannot currently be applied to online purchases.
Do Members get a discount?
- Yes! Check your weekly member emails for any promotional codes or sales. (And don’t forget, members receive a 10% discount on Explore Store purchases year-round!)