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This job is cool because it works directly with our educational programming and clients, supporting science learning through the development of organizational partnerships and providing exceptional customer service. This position fields incoming calls and correspondences, playing a vital role in impacting the customer experience, ensuring each customer receives the information necessary to navigate and select Science Learning programs and other Science Museum educational offerings that fit their needs.
Share your talents by providing innovative solutions in developing and establishing efficient and effective departmental procedures, with a large focus on customer service for schools and similar organizations. Track logistical needs for programs day-to-day, month-to-month, and year-to-year using highly developed organization and time management skills. The Registration Coordinator is the point-of-contact for off-site Science Learning offerings and creates connections and relationships that reflect positively on Science Learning programs; excellent communication skills are required for developing relationships with both internal staff and external clients, maintaining knowledge of current programs, projects and exhibitions, and share other support responsibilities with the rest of the Operations Group.
The ideal candidate will demonstrate a passion for customer service in a highly collaborative learning environment, using exemplary communication skills to interact with a wide variety of clientele. Using highly developed organization skills, the position masters the database, event planning software, and financial systems that serve the Science Learning Division and maximizes the efficiency and effectiveness of division's business practices. Requirements include but not limited to an Associate degree with a minimum of 2 years of work related skills, knowledge, and experience with a minimum of 1 year of customer service experience.
Hours per week: 40