Full-Time Openings

November 18, 2009 - November 25, 2009

#0910-186 BOX OFFICE MANAGER, Museum Enterprises. Full-time/Exempt. EEO 1. We seek a customer service professional to motivate, coach and train up to 40 part-time ticket representatives, manage box office systems, policies and procedures. The position requires a person who enjoys working in a fast-paced environment, with good computer skills and the ability to function as part of a management team. The successful candidate will have a minimum of 5 years of customer service experience, preferably in box office or retail and at least 3 years of management or supervisory experience. Responsibilities: Create strong, positive management of the Box Office, focusing on efficiency, and minimizing transaction time. Provide stellar customer service with maximum utilization of manpower resources, while meeting the museum's benchmark standards for the department. Supervise, motivate and coach 40 part-time and occasional ticketing representatives in the box office. Ensure ongoing communication within the box office and with other departments. Maintain proficiency in the Tessitura system. Manage the daily count/verification of all cash drawers and safe. Requirements: Bachelors degree or equivalent experience. Five years of experience working in a customer centered environment. Three years of supervisory experience with a pattern of proven leadership skills. Good oral and written communication skills. Experience using Windows based software, Excel and Word programs. Positive, proactive and self-motivated. Ticketing experience preferred. Understanding of Tessitura ticketing software is desired. Pay Grade: 7. Application deadline: December 2, 2009. APPLY ONLINE